24×7 Active Monitoring
Active Alerting with configurable alerts helps us keep a watch on your site. Alerts include response threshold for specific group of urls (like checkout flow), bad return rate exceeding a threshold per minute, critical services down, etc.
luroConnect Insight is our SaaS (Software As A Service) dashboard, alerts and reports companion. It works by adding agents to your server. When an pre-set alert triggers, we receive a notification that we can act on.
Our 24×7 service also works on requests from our customers and other external automated tests such as pingdom.
Yes, if you have signed up for our done-for-you service to act on it as per SLA (Service Level Agreement). Each incident is closed with a root cause analysis document which would try to describe why the incident occurred and what steps are taken or have to be taken to prevent it from occurring again.