24×7 Active Monitoring
Active Alerting with configurable alerts helps us keep a watch on your site. Alerts include response threshold for specific group of urls (like checkout flow), bad return rate exceeding a threshold per minute, critical services down, etc.
luroConnect Insight is our dashboard, alerts and reports companion. It works by adding agents to your server. When an custom alarm triggers, we receive a notification that we can act on.
Our 24×7 service also works on requests from our customers and other external automated tests such as pingdom.
Yes, if you have signed up for our done-for-you service to act on it as per SLA (Service Level Agreement). Each incident is closed with a root cause analysis document which would try to describe why the incident occurred and what steps are taken or have to be taken to prevent it from occurring again.